About This Project

The Healthcare IT Ticketing System is a portfolio project I developed while completing my Information Systems degree at Old Dominion University. It demonstrates full-stack web development, database design, operational reporting, and cloud deployment skills.

Project Purpose

This application simulates an internal healthcare IT help desk where support requests can be created, tracked, filtered, and reviewed through operational dashboards and reporting tools.

Key Features

Create, view, edit, and delete healthcare IT support tickets
Track ticket status, priority, department, category, reporter, and assigned technician
Search and filter tickets
View operational dashboard metrics and reports
Restore the original demo data for public testing
Basic content filtering to help keep demo submissions professional

Technologies Used

ASP.NET Core MVC
C#
Entity Framework Core
SQLite (Cloud Deployment)
SQL Server LocalDB (Development)
Bootstrap
Git & GitHub
Railway Cloud Hosting

Project Highlights

Built using ASP.NET Core MVC and C#
Designed a relational database using Entity Framework Core
Interactive reporting dashboard with business metrics
Responsive Bootstrap user interface
Successfully deployed as a live cloud application
Version controlled using Git and GitHub

Important Note

This is a portfolio demonstration project only. It is not connected to any real hospital, patient database, electronic health record (EHR), or production healthcare environment. Please do not enter real patient information or confidential data.

Future Improvements

User authentication and role-based access
Audit history for ticket changes
Email notifications
File attachments
Migration to an enterprise database platform
Additional reporting and analytics features

Built by Tanisha Cephas as part of a professional Information Systems and software development portfolio.

My goal is to continue expanding this project as I gain professional experience in software development, business systems, and healthcare IT.